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Reviews of Oleo Cancun Playa All Inclusive Boutique Resort
4 out of 5
Oleo Cancun Playa All Inclusive Boutique Resort Blvd. Kukulkan Km 19.5, Cancun, QROO
8.2
Very Good
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Rating 10 - Excellent. 829 out of 1664 reviews" "
10 - Excellent
829
" "10 - Excellent 50%
Rating 8 - Good. 442 out of 1664 reviews" "
8 - Good
442
" "8 - Good 27%
Rating 6 - Okay. 197 out of 1664 reviews" "
6 - Okay
197
" "6 - Okay 12%
Rating 4 - Poor. 103 out of 1664 reviews" "
4 - Poor
103
" "4 - Poor 6%
Rating 2 - Terrible. 93 out of 1664 reviews" "
2 - Terrible
93
" "2 - Terrible 6%
8.6/10
Cleanliness
8.9/10
Staff & service
7.9/10
Amenities
8.0/10
Property conditions & facilities
7.9/10
Eco-friendliness
Reviews
8/10 Good
Vernice
Mar 24, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean and easy transportation. Spa was very nice and recommend. I was not a fan of the food available in the restaurants and buffet.
10/10 Excellent
Renjie
Mar 18, 2023
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 3 nights in Mar 2023
6/10 Okay
Alexandria
Traveled with family and small children
Mar 18, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The best part about this property is they have an actual coffee shop with delicious espresso. My air conditioning did not work well the entire stay despite them coming up to "fix" it multiple times. The food was really gold. The pools were a bit small and the wait at the bar was sometimes long. The pools were too cold for my kids. Beach service was really good. Seating was difficult to find and they need more beds and loungers.
Stayed 5 nights in Mar 2023
6/10 Okay
Natalie
Traveled with family
Mar 17, 2023
Liked: Cleanliness
Pros: Food was good although limited choices. Coffee shop was excellent. Rooms are very comfortable and exceptionally clean.Cons: Pool is very small with limited seating and seating areas. Beach is rocky and not for swimming. Service could be improved upon, especially at the pool bar.
Stayed 5 nights in Mar 2023
10/10 Excellent
Keisha
Traveled with group
Mar 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Oleo is a beautiful resort with fantastic staff! My friend and I had a great time and we would absolutely go back. Their service is top notch.
Stayed 4 nights in Mar 2023
4/10 Poor
B
Business traveler, Traveled with partner
Mar 16, 2023
Liked: Amenities
A bit of a pig with lipstick situation. The location is great and you cant get closer to the beach but, there's a reason that an all-inclusive resort in that location costs what Oleo costs. Food quality is average, rooms are fine but could be attended to better with regard to maintenance. It's fine if you're working with a small budget but dont expect great things. I will say they at least try.
Stayed 1 night in Mar 2023
8/10 Good
Judy
Mar 12, 2023
Liked: Cleanliness, property conditions & facilities
Nice and cozy resort. Everyone was very nice.
Stayed 5 nights in Mar 2023
8/10 Good
Jaskarn
Mar 7, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Not too big of a resort so everything is convenient.
10/10 Excellent
James
Traveled with partner
Mar 4, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 5 nights in Feb 2023
Response from Guest Service on Mar 5, 2023
Dear James, we are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
8/10 Good
Kerry
Traveled with partner
Mar 3, 2023
Liked: Cleanliness, property conditions & facilities
Overall, an ok stay with some negatives: Within 15 minutes of being taken to our room, exterminators knocked on the door asking to come in to spray for cockroaches and mosquitoes. They sprayed all the floor areas around the walls and windows. I supposed it's better than cockroaches, but it was very intrusive as we were trying to change clothes to go to the beach. Why wasn't that done during the hour we waited for our room to be ready? We were also left with the chemical spray all over the tile floor at the foot of the bed near our clothing and shoes. Very unpleasant. A short time later, I asked for a drink near the pool area only to be told they were out of Coca Lite (Diet Coke), and also out of water...a bit disappointing for our initial couple hours at the resort. If you plan to spend time in a deck chair, apparently you have to wake up early and save chairs with your towel and belongings. By 8 am, nearly all chairs were "taken" even though very few people were actually out there. We hoped to enjoy the jacuzzi in the early morning with the wind blowing, but it was only bath-water warm. On the positive side, the bed was very comfortable. We couldn't log into any of our streaming services on the TV and were unable to connect our own device. It seemed that the needed functions on the remote were all disabled, so local Spanish channels on the TV was our only entertainment option. Food in the two restaurant options we tried was good. Elevator was dirty. Take the stairs.
Stayed 1 night in Mar 2023
Response from Guest Service on Mar 5, 2023
Dear Kerry, we appreciate you taking the time to share your review of your experience at our resort. We value the comments of each of our guests, as your feedback is important for us to improve the quality of our service.Our goal is always to exceed the expectations of our guests by offering memorable experiences, we are very sorry to read that this was not the case during your stay. We have taken note of your comments and we are working on our areas of opportunity in order to offer our valued guests the best of experiences. Once again, we thank you for sharing your valuable opinion with us, and we hope to have the opportunity to welcome you again in the future. Best regards, Guest Service
2/10 Terrible
Feng
Traveled with family
Mar 3, 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s tiny and doesn’t feel like a resort. Lots of salespeople would chase you for hard sale. You lost access to any facility or Lunch on the day you check out.
Response from Guest Service on Mar 5, 2023
Dear Feng, we appreciate you taking the time to share your review of your experience at our resort. We value the comments of each of our guests, as your feedback is important for us to improve the quality of our service. Our goal is always to exceed the expectations of our guests by offering memorable experiences, we are very sorry to read that this was not the case during your stay. We have taken note of your comments and we are working on our areas of opportunity in order to offer our valued guests the best of experiences. Once again, we thank you for sharing your valuable opinion with us, and we hope to have the opportunity to welcome you again in the future. Best regards, Guest Service
2/10 Terrible
Kaylyn
Mar 1, 2023
Stayed 3 nights in Feb 2023
10/10 Excellent
Yuki
Feb 22, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
10/10 Excellent
Nina
Traveled with family
Feb 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Service was fantastic, food was good and was an overall great experience.
Stayed 5 nights in Feb 2023
Response from Guest Service on Feb 19, 2023
Dear Nina, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you
8/10 Good
Francisco
Traveled with family
Feb 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Lobby is very beautiful considering the ocean view it has and a white colored concept makes great contrast. The room is the same gorgeous. The staff not bad at all, food overall good however had little beef options, no sirloin. Would definitely stay again.
Stayed 2 nights in Feb 2023
Response from Guest Service on Feb 19, 2023
Dear Francisco, Thank you very much for staying with us and taking the time to rate us.We are pleased to read that you enjoyed your stay with the quality of food and efficiency of the service of our artists.Your feedback is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that they feel the hospitality of being with us every day.We will be more than happy to receive you soon.The ÓLEO family wishes you a safe return home.Kind regards
10/10 Excellent
LATONYA
Traveled with partner
Feb 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Enrique the bartender at the pool was excellent. He was very friendly and attentive to our needs. Rudolpho the wait staff was very nice went out his way to make you feel comfortable. I really enjoyed the resort because of the friendly customer service.
Stayed 3 nights in Feb 2023
Response from Guest Service on Feb 19, 2023
Dear Latoya, Thank you very much for your visit, trust and take the time to write your experience, we appreciate the recognition of the service provided by Enrique and Rodolfo.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you
4/10 Poor
Jennifer
Traveled with partner
Feb 15, 2023
Disliked: Cleanliness
The staff/hospitality was the best part of my stay at ÓLEO. The food was terrible. Anytime anyone would flush a toilet & run water..it was so loud & would wake us up. Guests slammed doors. Our room wasn’t very clean. Sand & hair everywhere that didn’t come from us. The views were wonderful. I would not recommend this property.
Stayed 1 night in Feb 2023
Response from Guest Service on Feb 19, 2023
Dear Jennifer, We appreciate you taking the time to share your review of your experience at our resort. We value the comments of each of our guests, as your feedback is important for us to improve the quality of our service. Our goal is always to exceed the expectations of our guests by offering memorable experiences, we are very sorry to read that this was not the case during your stay. We have taken note of your comments and we are working on our areas of opportunity in order to offer our valued guests the best of experiences. Once again, we thank you for sharing your valuable opinion with us, and we hope to have the opportunity to welcome you again in the future. Best regards,
10/10 Excellent
rosemary
Traveled with group, Traveled with family
Feb 15, 2023
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time here, small boutique it located right on the beach. Staff is beyond amazing, Iliana, Eudardo, Sam, Little man, Rey, Maria just to name a few. They made sure we had everything we needed at all times. The rooms were clean, food was good, Again the staff is what makes this resort so special.
Stayed 16 nights in Jan 2023
Response from Guest Service on Feb 15, 2023
Dear Rosemary, we are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
10/10 Excellent
Ilia
Traveled with family
Feb 15, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Oleo Cancun is our favorite place. We just came from our fourth stay with them. The resort is rather small, but has everything one would need for a comfortable on-the-beach vacation. The beach is one the nicest and cleanest around. They would rake the the seaweed every morning before sunrise, the so guests could enjoy the waterfront. Dining options are good. This time of the year they did serve some tropical fruits. We are looking forward to our fifth vacation at Oleo...
Stayed 4 nights in Feb 2023
Response from Guest Service on Feb 15, 2023
Dear Ilia, we are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
8/10 Good
sharetha
Traveled with partner
Feb 14, 2023
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, we felt safe and the staff was very helpful and friendly. Masiel was our waiter at Almar, he was awesome.
Stayed 3 nights in Feb 2023
Response from Guest Service on Feb 15, 2023
Dear Shareta, we are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
10/10 Excellent
Eric, Cliffside Park
Traveled with family
Feb 13, 2023
Liked: Cleanliness, amenities, property conditions & facilities
This place was beautiful. However,we had encounter few mishaps. The original room that we booked, the fridge didn't work at all; the bathroom sliding door does not want to close; the toilet backed up. Next, an Inspira concierge employee needs further customer service training in diversity and sensitivity towards "other" Americans who are not Caucasians. My wife wasn't pleased with how she communicated with us. So, next morning, we went to the office and met the Oleo resort manager, Juliana. We told her about our room situations, and our encounter with the concierge employee. The manager was so quick to resolve the matter and apologized to us and gave us a room upgrade with extra vip perks so we can enjoy and relax, the way we intended. Thank you Juliana, we enjoyed your place.Thanks for your quick response to the matter. We will be back.
Stayed 3 nights in Feb 2023
Response from Guest Service on Feb 15, 2023
Dear Eric, we are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments, we appreciate the recognition of the service provided by JuliaEach one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
6/10 Okay
Ana Luiza Santana
Feb 11, 2023
Stayed 4 nights in Feb 2023
6/10 Okay
Marco, Montreal
Traveled with partner
Feb 8, 2023
choices on menu in restaurants, do not have premium drinks, limited beach chairs, limited seating area near pool. not the cleanest hotel. the spa is great.
Stayed 5 nights in Feb 2023
Response from Guest Service on Feb 10, 2023
Dear Marco, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you
6/10 Okay
zarrish
Feb 6, 2023
Stayed 1 night in Feb 2023
2/10 Terrible
Tommy
Traveled with family
Feb 5, 2023
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible property! Not a big fan of doing these reviews but feel folks need warned.37minutes to get warm water for the shower. Maintenance told us more time for hot water!Maid walks in no notification at 8:30am to clean. Room looked like a party house, sofa seams torn, handles for the drawers falling off held on with wire, lamps falling apart, soap dispensers empty in shower, ac left you feeling like the airport was next door because of the noise.Maintenance knocks and want to fumigate the room while we are in the room. We left at that point. Overall terrible stay, only positive thing is the bar staff kept a glass full all the time.
Stayed 1 night in Feb 2023
Response from Guest Service on Feb 10, 2023
Dear Tommy, We appreciate you taking the time to share your review of your experience at our resort. We value the comments of each of our guests, as your feedback is important for us to improve the quality of our service. Our goal is always to exceed the expectations of our guests by offering memorable experiences, we are very sorry to read that this was not the case during your stay. We have taken note of your comments and we are working on our areas of opportunity in order to offer our valued guests the best of experiences. Once again, we thank you for sharing your valuable opinion with us, and we hope to have the opportunity to welcome you again in the future. Best regards,
8/10 Good
Stephen
Traveled with partner
Feb 1, 2023
Liked: Cleanliness, property conditions & facilities
Beautiful property—location is 1st rate directly on the beach. Staff were excellent and attentive. VIP amenities were non-existent.
Stayed 5 nights in Jan 2023
Response from Guest Service on Feb 3, 2023
Dear Stephen, Thank you for sharing your experience at Óleo Cancún with us.Each of our reviews is very important to us. Please let me know that your comments are constructive and encourage us to work in these areas, as your satisfaction and comfort will always be our priority.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeBest Regards
8/10 Good
Steven
Jan 28, 2023
Stayed 3 nights in Jan 2023
8/10 Good
Ruthy
Jan 25, 2023
Liked: Cleanliness
I love this place. I have stayed here many times. I have noticed though the quality of the food is not the same specially for lunch and dinner at the azul restaurant which is a shame. The hotel is clean, the personnel is super friendly. There are a few details in the room that got my attention. Like the mirror being very old, the toilet dripping sometimes I think these are minor maintenance issues that could be resolved. The beach is nice and quiet (which I love) the food and beverage service at the beach super! If you are looking to party or to entertain children this is not the place. Overall I really enjoyed Oleo Cancun
Stayed 2 nights in Jan 2023
Response from Guest Service on Jan 28, 2023
Dear Ruthy, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you
6/10 Okay
Rui
Jan 24, 2023
Stayed 1 night in Jan 2023
4/10 Poor
Jamie
Jan 22, 2023
10/10 Excellent
Harsh
Jan 22, 2023
10/10 Excellent
Alexis
Traveled with group
Jan 21, 2023
Liked: Cleanliness, property conditions & facilities
I couldn’t say more good things about this place. I have never been treated more like a queen than I have here. I had the inspira package - totally worth the price. Stefano was always checking to make sure we had everything we needed. I cannot wait to go back.
Stayed 4 nights in Jan 2023
Response from Guest Service on Jan 21, 2023
Dear Alexis, Thank you very much for staying with us and taking the time to rate us.We are pleased to read that you enjoyed your stay, the quality of food and the efficiency of the service of our artists, highlighting Stefano, your pool cocierge.Your feedback is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that they feel the hospitality of being with us every day.We will be more than happy to receive you soon.The ÓLEO family wishes you a safe return home.Kind regards
10/10 Excellent
Nipun
Jan 20, 2023
Stayed 2 nights in Jan 2023
2/10 Terrible
jimena
Traveled with pets, Traveled with family
Jan 18, 2023
Response from Servicio al huésped on Jan 21, 2023
Estimada Jimena, Acepte nuestras más sinceras disculpas por no superar sus expectativas.Le agradecería que dedicara unos momentos de su tiempo para compartir comentarios más detallados para que podamos mejorar nuestro nivel de servicio y la satisfacción del cliente en el futuro.Nos tomamos muy en serio los comentarios de nuestros huéspedes y esperamos poder solucionar cualquier inconveniente que haya tenido durante su estadía.La familia Óleo les desea un sano regreso a casa,Saludos cálidos
2/10 Terrible
Saeideh
Traveled with family and small children, Traveled with group, Traveled with family
Jan 17, 2023
Disliked: Cleanliness, property conditions & facilities
Nothing that I liked about this property.Here is why I didn't like it: 1) rooms were dirty, 2) sheets were not changed and there were staines on them, 3) no hot water, 4) bathroom plugged, 5) when we asked them to change the sheets, they gave us a set and we were asked to change it ourselves.I would never stay at this property again!
Response from Guest Service on Jan 21, 2023
Dear Saeideh, Thank you for taking the time to share your comments. While I wish you had a better experience, it's feedback like this that we learn from and use to improve. We work hard to provide an exceptional guest experience, and in this case, clearly we fell short. Rest assured that your opinion is very important to us and will be channeled to the corresponding departments to work on the aforementioned details. If you give us the opportunity to regain your trust, I can assure you that we will do everything possible to provide you with the great hotel experience that you expectthat so many of our guests have appreciated both. Sincerely,
10/10 Excellent
Lucas
Traveled with partner
Jan 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities
My girlfriend and I came here from America to get away from the cold. Our experience could not have better. The check in process was extremely quick and efficient. Upon arrival, we were greeted with multiple friendly employees that took our bags and got us checked in as soon as possible.Our room was very nice and clean, along with very comfortable beds.The beach and pool areas were relaxing, clean, and stunning. The food and drinks were very delicious all around. The in-house coffee shop was also included with the package and was very tasty. As for the service, I could not imagine a better experience. EVERY server, bartender, cook, host, etc was so friendly. I have not experienced this sort of service in America, so prepared to be pleased. We had a server named Rudolfo that was so great, that I wanted to mention him in this review. This resort did not have many kids and seemed to be tailored towards couples and small adult groups. This was exactly what my girlfriend and I wanted....definitely not screaming kids everywhere.
Response from Guest Service on Jan 21, 2023
Dear Lucas, We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home.Thank you for your congratulations and for your kind comments, we appreciate the recognition of the service provided by Rudolfo.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.It will be an honor to be able to have the pleasure of receiving you againThe ÓLEO family wishes a safe return homeWarm Regards
10/10 Excellent
Dennis
Traveled with family and small children
Jan 17, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice.
Response from Guest Service on Jan 21, 2023
Dear Dennis, We appreciate your visit and your score, we will be delighted to receive you soon.Sincerely
2/10 Terrible
Saeideh
Jan 16, 2023
10/10 Excellent
Jaime K
Traveled with family
Jan 15, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2023
Response from Servicio al huésped on Jan 21, 2023
Dear Jaime, Agradecemos su visita y su puntuación, estaremos encantados de recibirlos próximamente.Sinceramente,
6/10 Okay
Linda
Traveled with partner
Jan 15, 2023
Liked: Cleanliness
Hotel is run down. Looks better in picture. People were extremely nice. Good food. Needs more variety. Bathroom towels were old and dingy. Beach chairs ripped. Hot was comes and mostly goes.
Stayed 4 nights in Jan 2023
Response from Guest Service on Jan 21, 2023
Dear Linda, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you
8/10 Good
Kathleen
Traveled with family
Jan 12, 2023
Liked: Cleanliness, amenities, property conditions & facilities
We liked that the property was small, had a pool bar and several places to eat. All with great food. We did not like the lack of hot water in the showers. Lack of bath towels. Had to call. Housekeeping should no how many are booked to the room. Need better evening entertainment
Response from Guest Service on Jan 13, 2023
Dear Kathleen, Thank you very much for staying with us and taking the time to write your comment.Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort.The entire ÓLEO family will be more than happy to welcome you back.Our best wishes to you
10/10 Excellent
Chelsea
Traveled with partner
Jan 9, 2023
Liked: Cleanliness, property conditions & facilities
Óleo was absolutely amazing! The staff was so friendly and made sure we had everything we needed. Raul at the lobby bar is so nice and personable. Rodolfo at the snack bar is absolutely the best! He took such good care of us. Carlos gave us a great tour of the hotel and explained everything to us.
Response from Guest Service on Jan 13, 2023
Dear Chelsea, We appreciate your trust and your excellent opinion about our artists, we are pleased to know that you were satisfied and that motivates us to continue providing you with the service you deserve.The entire Óleo family wishes you a soon return.Our best wishes,
8/10 Good
Elizabeth
Traveled with partner
Jan 9, 2023
Liked: Cleanliness, property conditions & facilities
It was not as overcrowded as other places which was nice because we got to be on a somewhat empty beach. If you’re looking to be closer to tourist locations, this is a bit further and secluded. Not much in a walkable distance, which was fine for me because I learned how to take the bus.
Response from Guest Service on Jan 13, 2023
Dear Elizabeth, Thank you very much for your visit, trust and take the time to write your experience, the Óleo family already miss you and we will be happy to see you back.Our best wishes to you
10/10 Excellent
Evan
Traveled with partner
Jan 8, 2023
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property if you are going and looking to recharge. Very quiet and amazing. Will be going back!
Response from Guest Service on Jan 8, 2023
Dear Evan, Thank you for taking the time to share your kind comments about your recent stay with us. It is a pleasure to know that you enjoyed our gastronomic offer and the service of our artists. Your opinion is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that you feel the hospitality of being with us every day.We hope to have the honor of welcoming you very soon, the ÓLEO family wishes you a safe return home.Best regards
2/10 Terrible
Beatriz
Traveled with family
Jan 7, 2023
Disliked: Cleanliness
I have to leave this property the next day of my stay. Room was terrible the communication with the staff was none existing only two restaurants in the property my experience was terrible
Response from Guest Service on Jan 8, 2023
Dear Beatriz, Thank you for sharing your feedback through this mean. Your comments are truly valuable for usWe sincerely apologize if there were any shortcomings in our end and appreciate your constructive critics. Please be certain that we've taken your comments really seriously, and we will ensure that situations like these will not happen in the future.While we understand the way you felt about this situation, we do hope that our reply to your feedback restores some semblance of trust in us.Best regards,
4/10 Poor
Roel, Pasadena
Traveled with partner
Jan 5, 2023
Liked: Cleanliness, amenities, property conditions & facilities
It’s pretty small
Response from Guest Service on Jan 8, 2023
Dear Roell, We appreciate your visit and your observation, we classify ourselves as a boutique hotel whose main characteristic is that it is small.We regret not meeting your expectations.Best regards
2/10 Terrible
mohammed
Traveled with partner
Jan 5, 2023
We had a flight delay and due to us being late they ended up giving our room away. We came in and they rebooked us a new room as compensation. However, it was not the room we ordered. So, again we complain and only filled talking to the attendants 4 seperate times and spending time in the room that wasn’t ours, we’re we given our room.
Response from Guest Service on Jan 8, 2023
Dear Mohammed, We appreciate you taking the time to share your review of your experience at our resort. We value the comments of each of our guests, as your feedback is important for us to improve the quality of our service. Our goal is always to exceed the expectations of our guests by offering memorable experiences, we are very sorry to read that this was not the case during your stay. We have taken note of your comments and we are working on our areas of opportunity in order to offer our valued guests the best of experiences. Once again, we thank you for sharing your valuable opinion with us, and we hope to have the opportunity to welcome you again in the future. Best regards,
10/10 Excellent
Alvaro
Traveled with partner
Jan 3, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Excellent and friendly staff. Daniel from Excursions was extremely helpful for getting around safely and finding where everything was!
Response from Guest Service on Jan 8, 2023
Dear Alvaro, We appreciate your trust and your excellent opinion about the excursion team, we are pleased to know that you were satisfied and that motivates us to continue providing you with the service you deserve.The entire Óleo family wishes you a soon return and happy 2023!Our best wishes,
10/10 Excellent
Jacob
Traveled with partner
Jan 1, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful. The staff was extremely kind and attentive. We will definitely stay again.
Response from Guest Service on Jan 8, 2023
Dear Jacob, Thank you very much for staying with us and taking the time to rate us.We are pleased to read that you enjoyed your stay with the quality of food and efficiency of the service of our artists.Your feedback is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that they feel the hospitality of being with us every day.We will be more than happy to receive you soon.The ÓLEO family wishes you a safe return home and happy 2023!
10/10 Excellent
Michelle L, Minneapolis
Traveled with group
Jan 1, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Welcome drink. 3 restaurants with decent food. Room service. It was a nice stay!
Response from Guest Service on Jan 8, 2023
Dear Michelle, Thank you for taking the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed our gastronomic offer and the service of our artists. Your opinion is of great importance to us, as it allows us to continuously improve in order to create memorable moments for our guests and that you feel the hospitality of being with us every day.We hope to have the honor of welcoming you very soon, the ÓLEO family wishes you a safe return home and happy 2023!Best regards